The receptionist that greeted us was very rude and accused us about being under aged. After that she had an attitude when we told her we didn't fill out the waiver online. Other than that the rest of the staff was very friendly and helped us when we has questions since we have never rock climbed before, which is good because I was really nervous. They have different difficulty level walls for all kinds of climbers. Even though there is no AC I had a lot of fun. I would go again.