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| - I know this place has good reviews, and maybe some people have found this place helpful, but if you have a serious problem I really suggest going elsewhere. I never write reviews, which should tell you just how horrible this place is...
About a month ago I got a UTI (first one in my life). I found this place online, read good reviews, called to see if I could make an appointment, but they only take walk-ins so I went right down. The front desk is very short with you and rude, which I didn't really care at first. I filled out the paperwork and only had to wait about 10 minutes before they took me back to take my blood pressure, my weight, and then a urine test. I waited in the room for a couple minutes before the doctor came in. We only spoke for a couple minutes and then he prescribed me antibiotics and a pain reliever. I took the antibiotics for a week and my UTI seemed to have gone away. A month later I started getting the same pain again so I assumed I had gotten another UTI, but I was out of town so I called Legacy to see if they could call in a prescription to a pharmacy where I was. They said no and that I had to come back in for another consult since it had been a month since my last visit. I went back in 2-days later when I was back on town... Same process, weight, blood pressure, urine test. I waited a couple minutes in the room and then a different doctor came in to speak with me. She was nice, as was the previous doctor, she talked about her trip to Australia rather than discussing my UTI. She then asked if I had an STD and I told her no, that my boyfriend and I have been living together for over 6 years, and then she asked me if I was sure he wasn't cheating on me. Not exactly what you want to think about when you're trying to get treated for a UTI. She then told me that this was most likely a continuation of the first UTI I was treated for a month ago and that the antibiotics the first doctor had prescribed for me doesn't typically work for UTI's. I asked her why he would prescribe an antibiotic that is known not to work and she just said "I don't know".
I've been taking the new antibiotics for 7-days and with 3-days left to go the pain is worse than ever. I called today to try to figure out what I should do and the front desk, who are all very rude and unhelpful, told me I had to come back in for another consult before they could prescribe a different antibiotic for me. After getting transferred around 4 times, and getting hung up on twice, one of the receptionists finally said she would pull up my chart and speak to a doctor and call me back. Several hours later when I hadn't heard from them I called back, was placed on hold for another 10-15 minutes, hung up on again, and then finally Raven came on the line and said that I needed to come back in for another consult. I told her I had just paid for 2 office visits, 2 urine tests, 2 different antibiotics, 2 pain relievers and that I was not going to come back in and pay for another consult & urine tests since I had just taken one a week ago. I then asked her why the second doctor had told me that the first antibiotic doesn't typically work for UTI's and asked why they would still prescribe it to me anyway, she said the doctors I spoke with were just PA's and it's just their personal opinion and that I hadn't actually seen a doctor. She then told me again that I would need to come back for a consult to get a new antibiotic prescription. I was very upset by this point and on the verge of tears from the pain and told her I was absolutely not going to come back in and pay for another visit and urine test and that I wanted to speak to a doctor right away. She placed me on hold for another 20 minutes, then came back on the line and said the doctor wanted to prescribe me a new antibiotic and pain reliever. I told her I was already taking that specific pain reliever and that it wasn't helping and she just said, "Well, this is a higher dosage and it should work". I said I was already taking the higher dosage and it was not working. She then said that's all she could do for me. I just gave in and let her call in the prescription to my pharmacist. When I got to the pharmacy the pharmacist was on the phone with Legacy Urgent Care about my prescription because they prescribed me an antibiotic that contains penicillin WHICH I AM ALLERGIC TO! Luckily the Pharmacist knew my allergies and called to double check the prescription. When she got off the phone with Legacy Urgent Care, they had told her to just go ahead and prescribe it to me anyway, even knowing my allergy to penicillin.
I am very sorry I ever went to Legacy Urgent Care and spent the amount of $$ just to be prescribed antibiotics that don't work, and ones that I'm allergic to. This urgent care is only about getting you in there for consults to charge $80 per visit, plus $8 for urine tests... Please go somewhere else if you can and don't give them your hard earned $$.
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