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  • Horrifying experience, dining in means dining in. So instead of telling me you ran out of trays and proper serving items, you bring me and my son food in a bag and throw it on the table. I asked what is this. You'll just have to take it as it is, were out of everything for dine in. Okay.... Rule number one in food service never be rude to a customer, especially not in front of a child. I told my son this will be an eperience of many that he will learn nobody is allowed to just treat him any kind of way. I politely put everything in the bag, by the way the hamburger was bloody, no I cant have my son eat that. I spoke with a very calm voice not to interrupt other patrons and explained to her. This lady was taking orders yelling from the register. I guess he was the main manager, I calmly express my concerns, sir, your in the business to gain revenue not have an out of control employee yelling around here and acting crazy. I have been in this mall before this establishment existed and have never had an experience like this. I proceed to tell him, I get it, it's a Saturday, your busy, I use to run kitchens, I get it, but you need to pull her off the floor right now until she calms down, So i explain, I live in two worlds, corporate and culinary, if she was underneath me, I would of fired her. he did rectify the situation by giving all of my money back which in a nutshell I explained there is the AZ attorney general consumer behavior division I can just file my complaint there if you would like me to. Oh, I certified as well. I also own my catering business, and also have never had someone yelling at me like that let alone other customers', Thank you for giving my money back. But we will not ever be coming back there.......
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