Maybe it's a slow day...but we are here plus one other person. The guy sitting next to us had to ask for his sandwich to be microwaved...then when she brought it back he had no napkins and everyone was too busy on their cell phones in the kitchen for him to ask for a napkin. He literally had to reach in his pocket for a napkin. The cook did finally get us a beer...but waited on us with kitchen gloves on and handled our money. Not the amazingly friendly service the sign describes.