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  • My family and I used to eat here all the time. It was our go-to place if we wanted Chinese food. We had been long standing happy customers until one evening we decided to order take-out. When I arrived to pick up our food, I was surprised to see that the food was ready and waiting (we only live 2.5 miles away). Not thinking much about it I paid for the food and went home. When we began to eat we were once again surprised that our food was cold, disgusting and wrong. At this point, no big deal as we have always had great food at this location. Here is where the biggest suprise of the evening occurs... My wife called back to management to let them know what had happened. We figured we would get an "I'm sorry" and replacement of our food. Not too much to ask. We were polite and understanding about the whole thing. The response we received was not even close. The guy started by saying that if we would not have waited a half-hour to pick up our food, it would have been fresh. This was not the case and blew my mind as it my have taken 10 minutes at the latest. My wife goes on to mention that her chicken did not taste right. The manager then says that maybe they served her "duck". So, my wife asks for our food to be remade. The guy refused. My wife then asks for our money back and the guy tells her no, reiterating that is our fault we took so long to pick up the food. On top of his refusals to make things right, the man is rude regarding the issue. Looking back I believe we got someone elses food who failed to pick it up. That would explain the duck order vs. the chicken dish ordered. So, rather than wasting food which is money out of their pocket, they passed it on to what were loyal customers who they had seen many times eating at their establishment. Then when we called to complain (at this time we were not upset or suspecting anything out of the norm) we were met with a less than a professional attitude. Not good for business... Never again. Try Asian Cafe in Kannapolis (near Target shopping center beside Buffalo Wild Wings). Great food, good pricing, nice atmosphere and very friendly staff.
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