This is the fourth time I've been here since moving to this area two years ago. The first time I visited I asked for two dozen donuts but was told I couldn't order such a big order without a prior notice. Second time the line was long and several people behind the counter worrying about their hair and clothes.... Almost same third visit . I went back even after all drama hoping for better from my local donut shop but was once again disappointed. I ordered a large black tea and ice Heath latte. Got a large blk ice coffee and the cashier questioned me... I know what I ordered. My husband went to wash is hand in your washroom and it was disgusting as if it hadn't been cleaned in months. The dryer for your hands is so high that water is splashed on you as you try to dry your hands. So disappointed.