This location is convenient and has a good amount of indoor and outdoor seating. I came on a Sunday afternoon for a few hours to work on my laptop. A mistake was made on my drink (but for the record, they probably would have remade it if I asked them to).
My bigger concern was that while sitting there, I oversaw at least 3 guests screaming at the counter for various issues. The employees didn't empathize or apologize, they actually seemed to be completely disinterested. One employee was even laughing in the face of an upset guest (wrong).
I didn't have any big problems here and I hope I never do because, as I have witnessed, there is a big chance the employees wouldn't give a damn.