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| - Pros: Everyone is very kind and eager to assist.
Assistant was super kind, warm, and reassuring. Best needle handler around!! :)
Cons:
PA wasn't a very 'warm' person. She explained things very thoroughly but didn't go out of her way to be reassuring or accommodating with some of my concerns/requests.
I had to come back on a separate day so I could FAST for some blood work. I explained I would be late for work but could get someone to cover me if it was going to be an easy, get in/get out. The assistant was SO nice enough and even volunteered to open the office a little earlier to accommodate me, which I assured her wasnt necessary if it was as she said, "5 mins. TOPS."
I came back a few days later just as they opened. I noticed a new patient already in the lobby filling out their paperwork on the notorious clipboard. I signed in and was told it would just be a moment. As soon as I sat down, they called the other lady back.
I waited. And I waited. And waited.
20 mins. later I was called back and had a PAINLESS blood draw. The best ever, no pain, and quick!!
She apologized for the wait and said she'd call me back with results ASAP. I left the office in a hurry, already calling my work apologizing for being so late.
*Here's the Constructive Criticism: Two ppl waiting, take the less than 5 min. appt. first. Get them out of the way, ESPECIALLY when their situation is such where they're late for work and you assured them you could get them in/out quickly. Take the longer appointment second so they don't feel rushed and you can spend more time with them.
Next, I didn't get mine nor my husband's blood work results back. I had to call them 2 weeks later. They told me that someone left a message on my cellphone, but I never received it; I don't even have the call in my Call History.
As she read the results to me regarding my husband, she said the office he was referred to, was to call him to set up an appt. But he hadn't. After reading into it further, she discovered that THEIR office was actually supposed to set up the appointment.
Seems there's some miscommunication going on.
All in all, I will stay with the office. I like the idea of a newer practice that my family can grow within. While there were some hiccups, it isn't enough to force me to go elsewhere. I know now to schedule my appointments, blood work or otherwise outside of time constraints and I will follow up with them when I feel reasonable time has gone by without them following up with me.
I hope this review helps the practice improve their process and gives patients a fair frame of reference.
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