I was worried about eating here as well. We ate here on a Sunday evening with a family of 5. Being our first we had many questions. Our server was great. Patient and easy to talk too. She did forget to bring us a beer, but apologized and got it right away. No big deal. It happens. The food came out in a timely manner. 4 of us ordered the Make Your Own Burger all on pretzel buns. Everybody LOVED their food! Burgers were juicy. Buns were perfect. Sauces were all good. Fries were great as well. Portion size was also filling. I would definitely eat here again. So many buger combinations would make coming back very interesting.