The hotel experience is awful!! They make it so confusing, it's not even worth staying there. They charge you, then give it back, then charge etc!! And they don't even have a reason for it? House keeping does a good job, that's why I gave 2stars. Valet, says it's free for hotel guest, but god forbid you don't tip em!! They have major attitude and I almost got into a fight with one, to the point that I didn't feel comfortable using their valet option. And all the staff there except Lizz don't seem to care about shit!! I will not be coming back to this place!