It's all about the service and it sucks here
I travel and often have meetings for breakfast; Panera is a good, consistent venue that has options that appeal to just about anyone. Unfortunatley. The poor, unfriendly service at this location makes it unpleasant to visit. The typical weekday crew is rude and very unpleasant if you have any questions or special considerations. I took a client here last week and the cashier, after originally telling us that a sandwich couldn't be ordered on a bagel, tried to charge him for a bagel and a sandwich.
When the error was pointed out to the "manager" he responded that we shouldn't have been so difficult in ordering our food. Overall, I've been here a dozen or so times as it's close to my home. After the last visit, I refuse to donate any more money to this particular Panera.