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http://www.openvoc.eu/poi#funnyReviews
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  • My review is only of the billing practices and billing staff at this office. My step-son's had a follow up visit (that was rescheduled several times at the request of the office). When it came time to pay my husband was told we have a deductible and the visit was going much more than our co-pay. Knowing this office was "in-network", my husband questioned the staff member, she said she just verified our benefits and there was a deductible. He didn't want to argue in the office so he asked me to call our insurance, again. The office never called our provider but "looked it up on the website". This was admitted by the staff after I advised her there was no call log showing they verified any of our benefits with a person after my husband asked her to verify. I was able, in less than 15 minutes, to find out they are in our network (as we checked prior to making the original appointment) and we only have to pay a office visit co-pay, by CALLING the provider line. Thanks to the poor customer service of this office, we are forced to wait for the billing process to "run its course" to retrieve our money back.
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