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  • So this is my second time ordering from Rosati's. I order online through GrubHub.com. The food was okay last time and my kids enjoyed it. I just didn't understand why it cost of $50. Also, the driver was late because the print out of my address was wrong. Fast forward to tonight, and my order was supposed to be delivered between 7:30 and 7:40. It's now 7:45. I had a snack earlier since I knew I was eating late but the hunger pains are hitting hard. Anywho, we ordered the Chicago Style pizza, a brownie, calzone, and chicken parm sandwich....to the tune of $70! I'm trying to give them a break but seriously! This is expensive! As of right now, it is 8:21. Still no food. Driver says my address printed wrong but as I'm sitting here looking at my computer screen and my address is staring right back at me. 8:30- I am currently in a chat with Sarah F. at GrubHub.com. Trying to figure out a refund so I can get some Taco Bell and salvage at least part of movie night with my kids. 8:38- Food arrived. Delivery kid was super apologetic, but it's not his fault that I now have Taco Bell and Rosati's. I am demanding a refund. If I wanted to turn my oven on, I would have cooked myself. Update: After reheating my food for 15 minutes in the oven, the deep dish pizza and calzone were only warm in the middle. After much thought and consideration I am only giving them one star because it seems like they are willing to sacrifice quality in order to get more people to order. If it did not cost $68 and some change for last nights meal, I would not be as upset as a customer. But in my mind, I paid close to $100 for food for my family's movie night and received lukewarm crap that I had to reheat because this restaurant couldn't get it together. It's not worth the price OR the headache.
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