DO NOT WASTE YOUR TIME WITH THIS COMPANY!!!!
They installed the garage door at our new home 3 years ago. I called today to see about having the spring replaced because the spring broke in half. They told me it's out of warranty and the spring is a 10,000 cycle spring. Well we do not live full time in AZ. We are only here 2-3 months out of the year and when we are here our vehicle is parked outside. So the garage is rarely opened. As I explained this to Judy she told me it's not their problem and I should contact the builder. FYI the builder is not the one that supplied the parts nor installed the door. This company does not care about you or what problem your having with your garage door. I would not recommend them to anyone and a little side note for Judy the Manager, maybe you should brush up on your customer service skills. Giving an attitude to a customer right when you pick up the phone and continuing to give even more of an attitude into the call will not get you business. This will be forwarded to the BBB.
Update: I called a reputable door company to come out and look at our garage door. Within seconds of looking at the door the tech says the retention spring is not a 10,000 cycle spring nor is it rated for an 8ft door. So with an extra foot of door cuts the cycle life in half. I also spoke to the builder and their legal dept.. The builder gave guaranteed door company a list of specs for what size door and style. This door company came back with a quote for the bids.
No way shape or form did the builder specify on cycle life or hardware to be used. Also after speaking with multiple neighbors come to find out every single neighbor has had their door serviced by multiple different companies with the proper hardware and springs. Each invoice states the doors were not equipped with the proper hardware. Guaranteed garage door company is a cheating crooked company.