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| - I chose this place because it was really close to my new residence in Phoenix and with a ton of relocation costs, I had little money I wanted to spend on maintaining the look of my car. With the word "carousel" in the name, I thought, "Interesting idea." With the word, "family," I thought, "Can't be too bad." I hadn't looked at the Yelp reviews for this place, but immediately regretted it.
From the minute I drove in to the minute I exited the place, I felt REALLY REALLY uncomfortable. Sometimes, I wonder why I didn't just back my car up and take off. "High temperatures, dumb choices," I keep telling myself. Going on, I was greeted (kind of) by a man with a clipboard and a bunch of choices. I had a bunch of questions, as the sheet he gave me seemed incomplete but every time I asked a question, the guy was completely distracted by whatever his fellow coworkers were doing on the other side of my car. I brushed it off, found the good person in myself, and just made a choice. After making a decision I was immediately KICKED OUT OF MY OWN CAR not really sure where I should pay or what I should do. Finally, another customer recognized my, "deer in the headlights," look and told me there was a lobby inside. As I walked in, I could hear the employees making those sounds men make when they want your attention on the street. (What kinds of women respond to this anyway? I was fully clothed, not wearing anything scandalous, mind you.) This is where I almost lost it. Really, is this a professional business?
I walked in to the lobby thinking I may never see my car again (what we should think at a car wash, right?) and was greeted by a bunch of uncomfortable stares. I keep thinking back to this experience wondering if there was anything wrong with the way I looked resulting in these stares but can not think of anything out of the norm. Again, I was helped by another customer, telling me where I should pay. So I pay, no problem there. The guy even gives me a student discount after I noticed they honor them. I turn to my right and see that my car had just come out of the washing area. I followed it outside, where, again, I was greeted with more uncomfortable stares and one employee telling me that, "your car smells like bud." What? Bud?...Marijuana? Ok, I'm from California, so we use that word pretty loosely but that's definitely not a FAMILY word, nor was it very professional to say that. (I've had friend smoking cigarettes in my car awhile back in college, but never marijuana, if you were wondering. )
In the drying station, yes, more uncomfortable stares, only to be alleviated once, by another customer who brought a very expensive luxury car to get cleaned. When this happened, the employees all started whoop hollering and praising the car. I was thankful for that, but I'm pretty sure the owner of the car was not ( but I don't know, do you buy luxury cars to be noticed?)
When they were close to being done with my car, one of the employees asked if I could remove stuff from the cup holder so he could clean that area. I politely declined, because I was more than ready to get out of the place. I also feel incredibly bad that I didn't tip, but should I have?
Never going back again.
Advice for people debating going here: Don't go here. Spend a little more. Go somewhere with customer service and professional value.
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