I understand it's a busy weekend being a holiday weekend. We tried to call in an order and ended up waiting on hold for 27 minutes so we decided to drive there instead and order. I didn't get the name of the manager who was working (brunette, probably late 30s early 40s) but she made everything better and comped the meal for us. I felt terrible complaining cause we go there often and they usually have such great service but to be on hold for almost 30 minutes and then go to find nobody at the counter when we show up for a minute...She provided great customer service to redeem the slack of the servers.