Made a reservation in advance over the phone. The person over the phone took down both mine and my guest's first and last name. I specifically requested to have our massages at the same time. When I arrived, the clinic had no record of the second person. I picked up my friend and drove down to this location specifically because we had an appointment. The manager said she would call me back directly to resolve the issue. It has been a week and we have not heard back with why there was such a mistake. There was no further apology and we had wasted our time and gas to drive to this location. Be aware, very unprofessional and unorganized.