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| - Just had these guys out not even an hour ago. Very rude, very pushy, tracked mud into my house and left the front door wide open when I went to show them the thermostat. I have 2 cats, leaving the door wide open was not cool. These guys treat you like you're an idiot, I told the them the thermostat was on they didn't believe me, so I showed them. One guy told the other to check the filter, I told him it was clean, it had just been changed, he didn't believe me. I called and complained after I had them leave, the woman on the phone actually told me it was not their responsibility to close the door behind them. If these guys told me they had a checklist they needed to follow, I would have understood, they did not tell me this, they just kept trying to push past me into my house. When I saw they had left the door open it was the last straw. Common courtesy would have been to put something over their boots so as to not track mud in my house and to close the door behind them as they entered. This was actually the second time I have has this company to my house, the first time they didn't fix the problem. The first time they were here, they didn't need to check the filter. The first time they were here, the guy just kept opening the door and walking into my house without knocking, I have never had this happen with a repair person before.
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