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| - Food: 3
Service: 2
Atmosphere: 2
My aunt and uncle have been raving about this place and excited to take my sister and I here and we've had our expectations set high! Unfortunately Via Cibo disappointed in almost every aspect.
The first member of the staff who took our order was curt, cold and unfriendly and rushed us through without any warmth or a smile of any kind. To be fair he warmed up a little bit more throughout our meal but not by much.
Speaking of cold, the place itself was freezing!! We thought it was because they just opened their doors at 3 when we came and that it would warm up, but nope it stayed cold and we could feel the cold air blowing. The layout of the place was nice but when it's that cold it's hard to enjoy it.
We ordered the arugula salad with shrimp, the pollo a pesto pizza, gnocchi and Tuscan fries. The Tuscan fries were the most mediocre, and I was expecting them to be amazing after all the reviews rated them quite highly. They were served cold and tasteless unfortunately! The salad was good and the shrimp were delicious. The pizza was okay, nothing special, and the gnocchi was tasty but again nothing to write home about.
We decided to get some coffee and dessert and ordered the Nutella dessert (I forget the full name, Stella di something). They warned us it would take 15 minutes and it took 20 to come out which I knew would take long since they warned us but cmon.
Then in the middle of waiting for our dessert, the dude who took our order comes and tells us that they forgot to charge us for the shrimp and asked us to pay for the difference. Again he wasn't rude at all, but when YOU make the mistake and forget to put it on the bill, shouldn't it be you that takes responsibility for it? I'm not upset about the $6 but to come and ask us to settle almost 40 minutes after we order is ridiculous.
The coffees and desserts were fine but I was so turned off from the experience that I was supposed to meet friends here right after and changed the location to second cup so that I wouldn't have to give them any more of my business.
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