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| - Alright folks....I can say I don't give two stars unless they 'earned' them.
I will have to say this is the first time I have had the opportunity to experience what I once considered one of the best steak houses in the country. I will have to say I was extremely let down. :(
I have been a server at some of the top notch places around. Of course you are going to think, "well, she used to be a server, so she is going to rate a bit more harsh..." Not so much from this little lady. I always appreciate how great most servers are....not judge them based on tiny mistakes are mistimings. Okay, with that said here goes...
Food was amazing....(if you are on a diet, head straight for the veggie platter) If this was solely based on food, five stars! Thank you to the chefs and kitchen staff!
Service.....horrible. I was celebrating my boyfriend's business partner's retirement party. I will have to say that our table was a 14 top, however 4 of the group were 11, 5, 4, and 3 years of age. The tab was also prepaid by the retiree's boss. Large table +prepaid tab+kids+auto gratuity=horrible service. This doesn't take a rocket scientist to figure out. I had two glasses of wine and a glass of desert wine. I will have to say without a stopwatch in tow or in use, I will easily say it took her more than 15 minutes to hit the service bar to grab my glass of wine. This server had more than enough assistance and the bar was DEAD. I would totally understand if the service bar was behind or I ordered some really strange drink that required a special ingredient that the bartender had to go and get, but I was ordering 'by the glass' wine that was FEATURED on the menu. My second complaint about the service is that when a customer or 'guest' orders a glass of Pinot Noir, you don't automatically assume they want the most expensive glass on the menu. Prepaid or not, I know what I like and if the wine menu is MIA then when I say Pinot Noir chose a glass middle of the road. If I want $14 a glass Pinor Noir I will call it by name. This was NOT Victoria's fault. This was done by a gentleman that was of first assistance.
Service cont....Soups and Salads were not ordered properly and put in the wrong positions at the table. Sides were also not placed on the table in front of the person that ordered that item to compliment their entree. My boyfriend's steak was medium as opposed to mid-rare. This is easily fixed by asking for a re-fire but at the time, it was extremely tasty, and at that point in service, why interrupt.
Service cont...I was basically done with dessert by the time Victoria was able to bring my glass of dessert wine. I ordered a glass of dessert wine that compliments chocolate. Too bad I had to stare at my chocolate until my glass of wine arrived. She pulled the whole, my help was running around here trying to figure out where it belonged. Yeah, I wasn't born yesterday....she forgot to order it.
Okay, enough with the service. The ambiance was impeccable. We had our own, private dining area. Dinner service started at six and we finished up around 9. We had very young children at the table that were incredibly well behaved. I had just met his daughter and her three small children. They didn't act up what so ever. I appreciate being placed in a private dining area. Major thumbs up to mgmt and everyone involved in making it a special evening.
The management was actively involved in service as they checked on our table at least three times and offered if they could assist in any way. Had the service not been so mistimed and sloppy I could have easily scored Ruth's Chris at five stars.
I am more than excited to come back and try again as everyone has bad nights and can be a little off.
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