It's been a long time since I had lash extensions so I decided to treat myself and called to scheduled an appt. got lucky with a same day appt. Holly was the girl who did my lashes. She asked me lots questions to decide what type of lash set to go with. The comfy reclining chairs and pillows made it super comfortable. I was there for almost two hours but I knew it would take a while for an initial set and I had nothing but time. Afterwards she gave me a mirror and I was super excited with the results. Not too dramatic but very noticeable and she gave me the curly lashes to really open my eyes. She gave me a brush and a card with care instructions. It's been over week and I wash my face twice a day and have only lost 3-4 lashes total which is great considering in the past I had 3-4 fall out daily. I'm very happy with my lashes and will be going back for refills.