Leonard was great, knowledgeable and convivial. He was happy to come out on a Saturday, and rather than selling us on an expensive repair, he advised us to simply buy a new refrigerator, and then gave us advice on what brand to buy.
Then, after hearing that our washer had a small problem, he happily took a look at that as part of the same service call.
For being available on a weekend, for his honesty and good humor, he gets high marks. If you're in need of some major appliance repair, don't hesitate to call.