I'm surprised to read bad reviews for this Panera. From the times my husband and I have come here, we've received great service and the food is up-to-par, better than the ones I've been to in Colorado Springs. We just picked up our food and drinks there (I ordered online for Rapid Pickup), and the service there today takes the cake. When we picked it up, the free birthday pastry that I got from my free rewards from Panera was not available ( I ordered the cherry pastry), but a note was left on the receipt saying " Sorry out... See manager." After my husband and I got ready to go to the manager, she immediately came to us and apologized for the unavailable pastry and asked me what other pastry I would like. Barbara, the manager, walked with me to the pastry area and I selected another pastry. I was disappointed that they did not have the cherry pastry (which I assume must taste so good that they ran out quickly), but the outstanding service by Barbara made me and my husband leave happy from Panera with another delicious pastry - cinnamon roll! Definitely going back, and the food we ordered was delicious! Keep up the great work!