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  • And their delivery has gone downhill. Recently they had a name change on Just-Eat and call themselves Kokyo (Takumi) Sushi House, but have the same address and phone number as Takumi Sushi Restaurant. They also offer the same variety of dishes. They've increased their delivery charge from free for $20+ to $3 for $25+. I was so excited to order delivery from here tonight and it was absolutely disappointing. The sushi was vinegary, the rice was chewy, the tempura was stale, the sauces watered down, the katsu tasted like nothing. The only decent things were the gyoza and the salmon in the rolls. I ate very little of my order before my stomach felt uneasy. I called the restaurant to ask for a refund and the lady who answered the phone told me they don't do refunds, then that she'd ask her manager, instead of putting me on hold I got to hear the rapid fire exchange between them. I was told they offer a refund if I bring the food in...uh...no that defeats the whole point of not going out in the freezing cold alone. Then she said they don't offer a refund. What? Whatever. I hung up and called Just-Eat. Fantastic customer service as usual. So for spending $30 and eating about $5 worth of it I get $10 back in Just-Eat vouchers. Yeah...never ordering from here again and neither should you. They've also significantly cheapened the quality of their packaging. Whereas before everything was proper and retained heat...my food came lukewarm at best and in lame styrofoam containers (if you saw their old packaging you'd be upset too!). FUNNY STORY: The Just-Eat rep called me back to tell me about the vouchers and I thought they were only for Takumi and I was like "uh no I don't want that" and started panicking and he had to reassure me I could use them at any restaurant. That's how much the food sucks.
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