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| - I really, really wanted to give Quidley's 5 stars, but I couldn't do it after the experience I just had. Two days ago I came here for the first time and ordered jerk chicken, and was told they were completely out as it is a very popular item. I completely understood, and I instead ordered the curry chicken with plantains and rice with beans. It was very good! I was still craving the jerk chicken, though, especially after seeing how popular it is.
Today, at around 12:30 PM, I called the restaurant to make sure they had jerk chicken before I went up there. A man answered the phone and told me it would be ready by 1:30 PM. I walked into Quidley's a little after 1:30, and I ordered the jerk chicken to go. The woman at the counter who I talked to said it would take about 15 minutes before it was ready, and I was fine with that. Almost 60 minutes later and seeing people who came after me get their food before me (one of which was jerk chicken), the woman I ordered from came over to me and said the chicken wasn't ready, the chef left, and that he wouldn't be back for another 20 minutes. I really contemplated leaving, but I had already waited close to an hour and didn't want it to be for nothing.
Another probably 10 minutes goes by, and she comes back up to me and asks if I want to order anything else. I told her I really wanted the jerk chicken, and that I've already waited over an hour and might as well leave with what I went there for. She continued to say she had no idea when the chef would be back and the chicken was on the grill, but they did not know when it would be ready.
After a total of 1 hour and 15 minutes, another woman comes over to me, asks if I ordered the jerk chicken, and tells me she will go ahead and get it for me. Now I'm not sure if it was ready the whole time or not, but I just don't understand why the chicken was all of a sudden ready when the chef still wasn't back, and why "it'll be ready in 15 minutes" turned into an hour and 15 minutes! People who came in after me were receiving their food way before me, and it looked to be that one of the regular customers was served jerk chicken after I was told it wasn't ready and way before I got mine. Were they trying to save the jerk chicken for their regular customers? It just doesn't make sense to me.
I work in a restaurant, and I have given people who have waited way less than I did their meal for free. The woman only gave me $1 off of my food! I looked at the clock went I left and it was 2:49 PM. I walked in initially around 1:34 PM. I wasn't given an apology or anything. Luckily the chicken was good, and I would've given 5 stars, but the extremely slow service and weird explanation I was given for the chicken that "wasn't ready" really turned me off. I really wish they would've provided better customer service and at least apologized for my ridiculous wait and asked me how they could make it right. I guess $1 off sufficed for them. Not sure if I'll be returning, really wanted to love this place.
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