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| - There is a huge customer service PROBLEM happening at this restaurant, but I decided to overlook this the last time I frequented Wasabi. I should preface this review with the fact that my entire office, which is approximately 300 people, had sworn off ordering from this restaurant about six months ago for this very reason.
I ordered two small meals for my partner and I this evening, and upon discovering after I had picked it up and biked home that it was not the correct order I was asked very abruptly if I was just mistaken and didn't just want to keep what I had gotten. Mistake #1: Don't assume your customers are idiots.
So, I decided to bring back my order to show her exactly what I was missing. After she realized that she put in the wrong order, she added up the difference and insisted I pay the extra $1.50. Which was fine with me and I happily paid the extra.
Mistake #2 Then she removed the wrong rolls from my box and sent me away for the second time with a wrong order.
Bottom line: If this was Tim Horton's a couple mistakes wouldn't matter as much, but for such a consistently expensive, average quality product, I expect more as far as customer service is concerned.
They've lost a customer in my office, my partner, myself, and surely everyone we know.
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