I've never had a consistent experience at Kinko's. The employees are incompetent and the rates for simple services like scanning and faxing are ridiculously expensive.
I stopped by this location to scan and email some documents. I wanted to use a self-serve computer and scan them myself, as these were confidential papers.
The attendant insisted the most "cost-effective" means of accomplishing my goal was for her to scan them, put them on a thumbnail drive to upload to the computer, convert to PDF and email.
She was rude and defensive when I insisted I do it my way (after all, I have done this many times at different locations, and I am a PAYING CUSTOMER).
Instead of paying for the $0.25/minute (or something close to this rate) to use the computer and quickly scanning the pages myself, I paid around $1.10/page for her to scan the doc in addition to the fee for the computer.
I'd rather buy my own scanner/fax than have to deal with Kinko's.