I work on this side of town and this is my first visit to this location. It was the usual lunch rush so it was fairly busy but nothing that should have been unmanageable, but it appeared quite overwhelming to the staff. The person who took my order was barely intelligible as she didn't speak much more than a mumble. She was distracted by customers attempting to pick up their food but the number the kitchen called out didn't match the receipt or the number they were handed (this happened to me as well). She clearly didn't want to be there and neither did the man working in the kitchen. The only person moving with purpose or possessed a friendly demeanor was the manager who was rushing about as if he were herding cats. My suggestion, get new staff.