"Bah! Humbug!" Sorry to be Mr.Scrooge on a Christmas day. I have to write this review so other future potential customers on a budget or fix income won't make the same mistake like I did by eatin here. You probably get your money's worth eatin somewhere else than at this dump! I had the most unpleasant experience on Christmas Eve by venturing into this joint in hope of having a great meal before Christmas. This was the biggest mistake of my entire adult life! I arrived there around 5:30 pm when they start to serve dinner. I thought maybe if I got here early when they start to serve the food fresh out of the oven. Maybe everything will taste warm and fresh. Oh man the joke sure was on me! My first bite of a piece of one of it's rotisserie
chicken breast was so dry it almost yank my whole upper denture right off. Everything just taste so bland and synthetic. The only thing noteworthy was the ice cream. It's the only thing that taste natural out of everything I tried! Which is not much of a selection from other regular buffets if I forget to mention earlier by the way. Besides the food beyond redemption, even one of its employee by the name of Valerie was so rude and unprofessional! I thought I was either in a nightmare or was in a part of a twilight zone Christmas special! She's just one of those rotten apple that makes the whole crop stinks. She just either seems too tired from her shift or wasn't too excited to do her job that evening.I worked in the customer service industry for more than twenty years and I never make my customer feel at fault or out of place! I think she sure deserve the golden globe for that one. The reason I think I make her tick was I thought she or someone else had cleared my table after I have arrived there no more than five minutes. So I demand to speak to the manager immediately. She was so hesitant to call for management. When the lady mgr arrived and start figuring I have mistakenly sat on the wrong sitting that was originally assign to me. The lady mgr was very courteous and apologetic. She took me back to my original sitting and tells me that sometimes customer do lost their way eating here for the first time. I thought to myself that she is absolutely right about the place being huge but definitely not the food selections and quality! Anyway, I feel a little embarass about the whole early Alzheimer ordeal that I immediately apologize for my dumb found fame for being the village town idiot. I thought that was the end of it. So I went back to eatin the awful supper in hope maybe my evening won't be in vein. Was I wrong again! When I went to grab my dessert I start to notice Valerie giving me the Sauron stare and when I turn around she start to whisper something to her male co-worker that was next to her. That was the final straw which broke the camel's back! This is the worst establishment or food and customer service experience I ever had! In my own opinion, the only redemption or dignity Sam's town Casino has left is its loose slot machine and its stunning laser light show! I would rather paid full admission price to watch the show than to eat at Firelight or maybe Fireless buffet ever again! And to think that TV cookin sensation, celebrity Rachael Ray would recommend this place to her fans and audiences. She must have inhale too much smoke in the kitchen before eatin here.
How could you Rachael? I am team Ramsay Gordon now.:(