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| - I was a bit conflicted about Bikes on Wheels before today, but I think I can give them a 4/5 rating, at the most.
One of the biggest factors for a bike shop is the customer service. Your bike gets you around, it's a way to spend time exploring the city with your friends, or kids on the weekend. You want it to work.
So far my service with Bikes on Wheels has been mostly good, with some snob factor thrown in. First, the good part is that they hire some very informed and intelligent cyclists who will most definitely be able to not only fix your bike at a low cost, but also answer any questions you may have about maintenance.
Thus far, all service I've actually had done on my bike has been great. Brakes, wheel alignments, regular maintenance.
However, I've had to deal with some ridiculously rude and snobby employees as well. Ones who I would attempt to ask questions, they would answer as quickly as possible, and then turn around to talk to their friend before I had to nudge them again for an additional question. These guys let off a smug factor that was out of this world. Thankfully, I now know which ones to avoid.
The pricing at Bikes on Wheels is pretty good, but you may find better deals on locks, bells, etc else where. However, the prices on service are pretty great and very comparable to most other shops.
Either way, I would have given Bikes on Wheels a 3/5, but my experience today when I brought my bike in for a wheel alignment was enjoyable and very informative and pushed this rating to a 4. So dear employee, if you're reading this and remember my name, good job and thanks!
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