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| - We were looking for a replacement reverse osmosis system and after some research identified a "GE Under Sink Reverse Osmosis Filtration System" as a good value (Model # GXRM10RBL). But before ordering, I wanted to know the cost of installation. At the store, I showed the Home Depot rep a printout of the GE model we were interested in. He didn't have information about installation, but said he could have their installation company call me to discuss. The next day, Kinetico Water Company called and inquired about other water features in my house, such as my water softener. I explained that we were looking at a reverse osmosis system and had a good idea of the brand and model we wanted. But instead of asking what brand I was looking at, or offering to provide an estimate for installation on the phone, Kinetico's rep said someone could come by to look at our system and discuss our options the next day, so we made an appointment.
When the Kinetico rep came by, her first question was about my water softener. When I clarified that I wasn't interested in water softeners; only a reverse osmosis system, she explained that total price - product plus installation - would vary between $570 and $1,870 depending on whether we purchased a premium Kinetico system or some other brand. So, she didn't even have to physically inspect our current system to give me a quote. She then spent 30 minutes explaining to my wife the various features that make Kinetico superior to other brands.
I see Kinetico products generally get very good reviews, and it's possible that everything the Kinetico rep said about their products is accurate. But, that's never what we wanted. The Home Depot rep knew I was interested in a GE model. The first Kinetico rep I spoke to knew I had a specific product in mind, and was interested in a quote for installation. Yet, neither could (or was wiling to) simply give me a quote in person or on the phone. Instead, obtaining an installation quote required a Kinetico rep to come to our house to present their products. Nevada law defines a "bait and switch" as an offer to sell goods which the seller in truth may not intend or desire to sell, accompanied by . . . requiring other sales or other undisclosed conditions to be met before selling the advertised goods. I wonder how many Home Depot customers ask for installation quotes for water products made by other brands, and then ultimately end up buying Kinetico products instead.
So, if you live in Las Vegas and are interested in purchasing this particular GE product at Home Depot, let me save you a lot of time - total cost will probably be around $570 if you need installation too.
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