| rev:text
| - NO STAR OR NEGATIVE!
Nobody could believe the most miserable experience in Phoenicia Cafe II at Gilbert location. We waited for more than 30 minutes and got told that the kitchen staff did not even have our order ticket!! WE GOT NOTHING TO EAT AFTER WAITING FOR OVER 30 MINUTES!
My family entered the restaurant around 6:10 pm yesterday (01/11/2018). Due to dinner time, the restaurant was a little busy, two waiters were serving about 7 tables. One waiter is with blond curls; the other waiter is with dark brown hair. Once we sat down at the table in front of the kitchen station, we ordered one Ultimate Combo, one Kid's meal with chicken fingers, one mango mix shake and one dessert. The waiter with blond curls did not write down anything, just repeated the items we ordered, and reminded us that Ultimate Combo was big enough for two of us. Then he walked away.
Per my observation, the procedures are that the waiter takes the order, put the order into computer, kitchen staff print out order details at their station after submitting. During this period of time, Blond-curls waiter checked the tickets on the kitchen station from time to time, hence we assumed that everything should be fine with our order.
After 15 minutes, my husband could not know why mango mix shake took such a long time to make. Blond-curls waiter could not remember he had a mango mix shake at all until my husband asked about it. When the shake was being made, blond-curls waiter told us that there were some take-out orders that he needed to handle in the back, hope we could understand. Five minutes later, the shake finally came.
That was another 15-minute wait after we finished the shake. My daughter started to complain that she was starving, yes, we had been waiting for about 30 minutes. At this point of time, I saw that 2 kitchen staff seemed available, so I asked them whether they could make Kid's meal with chicken fingers for my daughter. But kitchen staff replied, "We don't see your ticket." During this conversation, the waiter with dark brown hair came to ask what was going on, but blond-curls waiter was checking out a customer for his take-out orders. Two kitchen staff understood our frustration, and asked what our kid's meal was, apparently, they did not see ticket with a kid's meal at all.
Well, it had been over 30 minutes we got nothing to eat, and it was not our fault at all. Blond-curls waiter did not come to us or kitchen station to try to solve the issue at all, still doing the take-out orders. He did not even apologize to us. If this restaurant does not welcome us or blond-curls waiter does not want to service us, please let us know at the very first beginning once we came into the restaurant, NO NEED TO WASTE OUR 30 MINUTES! We will let everybody know our extremely unpleasant experience at this restaurant.
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