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  • I wish there was an option less than 1 star, because these people would be receiving it! I literally NEVER review anything online, but I felt that people need to know who they are potentially renting from! My mother and I signed a lease with this company, and remained in this lease for 2 years. This two years consisted of unanswered maintenance requests, and deplorable customer service! I work for a property management company(not PRS), so I know what landlords are expecting when you hand the keys to the property back. I informed my mother of this, and we left the home better than we found it. I will not argue that we should have received the entire security deposit back, but I will say that we should have received more than the $95 we did... to give you an idea, the original deposit was 10 times that amount.... Prior to receiving the lackluster amount back, I had a few inquiries. At this time, I contacted the office where I was referred to Melissa. After dealing with PRS for 2 years, I did not expect to be treated as poorly as I was by this employee. She was extremely rude both to my mother and myself. She refused to give me any documentation pertaining to my rental history, and also refused to give me any information about my security deposit. When my mother asked how long it would be until she received the deposit back, Melissa replied, "When it gets from here to there." Not something you would expect to hear after leasing a unit from the management company for 2+ years. I wrote an email to the designated broker/owner and many PRS employees, I asked to receive a call back to explain my experience, this email was sent on Thursday August 21st, here I am a week later, and I have yet to hear a response. This goes to show, that when you are no longer a tenant, PRS cares nothing about you. I am honestly just happy to not have to deal with this company any longer. I hope others can learn from my experience... I am incredibly displeased and would NEVER do business with this company again!
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