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  • My original order was 11/30/2017, I bought my husband some work clothes. I order 3 pairs of pants in the same size. 2 of them fit, 1 pair was too small. I returned them within 2 days of receipt. 12/28/2017 I received an email that they had received my return and would process the exchange within 2 days. I have been waiting more than patiently, I understood it was the holiday season and that there may be some delay. I received an email today 2/2/2018 that my exchange order had been cancelled. I called customer service up receipt of the cancellation email. The lady on the phone could not say why it took 5 weeks to cancel the order. She could not tell me how long it would take for me to get a refund. She also could not tell me if it would be put on my credit card or mailed. So I still have no pants and am out $59.00 and I had to pay $ towards shipping. I was unable to get any answers from the manager that was put on the phone. The women I spoke with were nice enough, but they have no access to information or remedy. I would not buy from this store. It is not worth the time consuming hassle.
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