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  • It's my first time to enroll in a gym. I find it hard to "drag" myself to go but since this is a new gym, I felt I should try this. I love all the new equipment and the other facilities. I also like the big tv screens that I can choose from. The massage chairs are also the best! Last week, while I was enjoying the hydromassage, I saw that the timer had gone off but it immediately restarted and seeing that there weren't people inside the room, I continued to enjoy the massage and closed my eyes. I was startled when their gym instructor named Meghan came in, unceremoniously switched it off and said, "I need you to get off now because there's somebody who's going to use it." No smile, no "please". I felt insulted. It was just rude of her to do that. It was my first rude encounter and I just had to let this off my chest. I'm still giving Planet Fitness 5 stars for the facilities but a failing mark in customer service!
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