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| - Totally agree with the other reviewers about Einstein's being overpriced. A small coffee alone costs $1.91 after tax and adding cream cheese to a bagel costs more than the bagel itself. Sure, the bagels are pretty good, but this is Mesa, not New York City.
My real beef with this place, though, is the customer service. Although there are always plenty of people behind the counter, I have waited numerous times in a line that reaches the door. On my visit this morning, I saw a customer walk in, see the line, and turn right back around. Also on my visit today, I tried using a coupon for a "free bagel thin with light shmear." The picture in-store advertised the bagel thin with pink cream cheese and my kids were excited to get their bagel with strawberry cream cheese (which is also listed as one of their reduced-fat options, which means "light," right?) When I ordered this, however, I was told that this was not possible because corporate is only allowing them to use ONE kind of light shmear for this promotion. Even the general manager refused to make a substitution, while watching my 3-year-old cry with disappointment (I know, it's a little thing, but come on, he's 3.) So congratulations, Einstein's at Gilbert & Baseline. You've just made a customer never want to return over your refusal to substitute 2 tablespoons of cream cheese. Do you think that's what corporate had in mind?
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