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  • "I'll have an order of Bang Bang Shrimp with a side of discrimination". Might as well have said that; both were served in generous portions. I loathe writing negative reviews. Some yelpers' profiles are filled with 1 & 2 star reviews and one cannot help but wonder if they enjoy slamming businesses. Sure, I've had bad experiences. Most of the time I have no desire to revisit the details in narrative so post no review at all. Other times, I try to find some justification for pushing the review to at least 3 stars. Here was a rare time I struggled to push a review to TWO stars. I waited 48hrs to see if I'd feel different. I don't. I also detest long reviews. You've been warned. After a rigorous workout, I was enroute home deciding what protein I'd eat & realized I could finally try the Bang Bang shrimp at Bonefish Grill. I'd heard it was $6 on Wed and was less than a mile away. I'd drove pass it for years and always admired the architecture. Upon arrival, the first oddity was the front door. For such a grand façade, the entrance door is single and calls to mind a tiny take-out place. I stood back for a moment, thinking perhaps this wasn't the main entrance, but it was. Hmm. I walked in and was taken aback. It was shockingly dark. Like 'power outage' dark (minimal lighting). The interior was in direct contrast with the exterior. The restaurant seems to be in an identity crisis. Attractively modern on the outside, barn-like on the inside. I looked around to see if there was a better area to be seated, as my body ached and I just wanted to relax. No dice. All equally dismal. Would order to-go. No one was at the front when I entered. It was 30min past opening and 3 tables were seated. A young woman arrived within moments, greeted me, and answered questions about choices. 2 separate customers arrived to pick up orders. Each time, the manager came out, handed them the orders, thanked them, smiled & advised them that bread & pesto were in the bag. I was excited; I didn't realize bread & pesto were included in to-go orders. I make pesto at home and LOVE fresh bread. The woman at the counter asked him to help describe the kobe burger to me, which he did with satisfaction then left. I decided on the Bang Bang Shrimp. I sat for a while in the waiting area, but the gloomy ambiance overwhelmed, so I stood looking out the window in meditative calm. I was bundled up, since it was chilly outside and my pores were still open from the routine. I heard a voice behind me say "here's your order", and smiling, I turned around, only to see her abruptly pause, pull the order slightly back & ask in a distinctly accusing tone "did you pay already?". (WHAT? Wait...WHAT? Ok...I'm sorry...WHAT?) The look in her eyes, her body language, just horrible. Here I was, in this antebellum-like establishment, and despite the previous 2 pick-ups being hand delivered their orders personally by the manager directly from the kitchen, NEITHER WERE ASKED IF THEY'D ALREADY PAID. (The first put you in the mind of Joe Biden, the second, Jennifer Aniston.) They had both also ordered Bang Bang shrimp. It is a small reception area. The attendants who rang me up were right there! Zero excuse. Were I an indignant snob, I'd responded that 'yes, I paid with a card you may never qualify for'. But I am not. I stood incredulously. It didn't end there. No bread or pesto. Nauseated with disgust but civil, I mentioned to the young woman I'd first spoke with and another young man who'd just shown up that I observed the last 2 pickups receiving fresh bread & pesto in their orders, and questioned why mine lacked. I imagined -hell, I HOPED- they would say it was because those orders were for more than 2 entrées or something, which would have been acceptable. (Still trying to put a positive spin on things. Still giving benefit of doubt.) They looked at each other, shrugged, and said they didn't know, saying it should have been included. I was done at that point. DONE. You would think the manager himself would then have brought the missing items out, offering up some corporate style regret right? Nothing. No damage control or conciliatory effort from management. The young man brought the items and apologized. The delivered missing items didn't erase the stain of the experience. The shrimp was glorious; the portion was huge. The bread tasted fresh baked. The pesto wasn't pesto; it was oil with a pitch of pesto in it. Business is a team effort. It pains me when those who put forth A+ effort suffer due to the recklessness of teammates. Why should the cooks not be celebrated? That bigoted young woman is a liability; those cooks are an asset. Only reason ANY stars were justified is them. Shame. Won't return.
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