I was disappointed with my process this year. There is nothing that they did that I could not have done.
The initial interview went ok.
The final meeting to pick up and sign my taxes was not so good. The interviewer did not seem to understand the tax form at all. When trying to review my returns he continually had to stop and figure out what he was looking for and what it meant. I have been with Steve for a long time and even though most times I could have done it with out their help. I go because Steve and his wife would take a few minutes with suggestions about the next years return and offer suggestions as to how to improve next year.
This visit I felt like I was just a number being processed as quickly as possible with no appearance of personal service. I also had this feeling last year but because of my history with Steven I thought it was just a bad day for the interviewer. It appears that the interviewer have very little knowledge of taxes and that is a shame.
Kenneth Rosser