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| - My son has been going to this place since he was a 11 weeks old, and had you asked me when he first started going if I recommended this place, I would have said absolutely yes. Now, I tell anyone who asks me not to send their kids there. It changed from Children's Choice to Bright Horizons shortly after my son started attending, and while we weren't thrilled with some of the initial changes, we dealt with it. Now ever since this current director and other front office staff have joined within the last year or so, things have definitely gone down hill. They don't care to deal with the parents or listen to their concerns. They're all friends, and so of course they will side with each other. We had no problems until last year during my son's transition into the next room. They initially told us they were going to transition him with his two little friends he's been in the same room with since he started at the daycare. Then his first day in the new room, we found out that was not the case. The transition specialist told us then it was because they saw them fighting one day. Were we ever told about their fighting? Were we ever made aware? No. I'm assuming if the fighting is bad enough that you are using it as a reason to separate them, you should probably involve the parents. The assistant director, Dione, then told me it's not because they were fighting but because the room was at max capacity but agreed to make it work so they could move together. Then she comes back and says no, that's not what I said. I sent an email to the director, Maritza, and the assistant director, Dione, as well, indicating how unhappy I was with the lack of communication and confusion around the whole situation as a parent and a customer of the business for the last three years and never received a response back from either of them. Great customer service, but we decided to let it go.
Fast forward almost a year later, we've been taking our son into the room next door to say goodbye to his friends he was separated from, so he could at least still see them and maintain that friendship. It takes 15-20 seconds at most. The assistant director, Dione, has now approached us and told us it is a disturbance when we take our son in to say goodbye for the day. I find this laughable. A year later, and now it's an issue. We make a point to not take him when the class is doing a group activity with the teacher, but 99% of the time, the kids are playing around the room. The other day when I picked up my son and he said goodbye, his friend was building something at a table. My son gave him a hug, asked him what he was building, and left. And you know what? His friend went right back to what he was doing. No disturbance caused. Yet on the other hand, there were at least 20 kids in my son's room when I picked him up. They were all yelling and running around. It was complete chaos, and the room next door had maybe 8 kids. But that's not a disturbance. When I dropped off my son this morning, there were at least 16 kids in his room to one teacher (maybe 8 again in the room next door) and a child jumping off the chair, but that's not a disturbance or safety issue. The parents coming in and out all day long to pick up and drop off their kids and the teachers telling the kids to say hi or bye to their friend is not a disturbance. The parents who drop off their kid with their baby and the teacher holds said baby is not a disturbance, but my son stopping in for 15 seconds to say bye is considered a disturbance.
Their compromise...he can say bye from the doorway. Give me a break. I don't blame the teachers in any way (just the one that complained about my son going into her room to say bye to his friends). They're doing the best they can with what little support they get from the front office staff. We've had some awesome, awesome teachers, but the front office staff is enough to make me not recommend this place. I'd pull him out, but now that he's been going there for 3-4 years and it's familiar and he's more aware, I hate to pull him out. Unfortunately.
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