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  • Let me preface my review by saying that seeing 1 and 2-star reviews on this page is really shocking to me. I know nobody is perfect and that mistakes happen, but I have been nothing but pleased with my dealings with Baierl Subaru so far. I must also preface that I am a first-time new car owner (well, leaser), so who knows if my opinion may change once I have had service done to my car. So far so good. That being said, it can be intimidating walking into a car dealership as both a woman and a first-time car buyer. I did a fair amount of research, and I'd say I was fairly well-informed before stopping into numerous dealerships, but it is still a bear of a process to start looking at and buying cars. In all of my visits, from my first to most recent, the men and women at Baierl have been wonderful to work with and didn't make me feel like an idiot as a newbie to all this. Rich Gnipp in particular helped me with everything I needed, from explaining insurance policies, monthly payments, and car features. He is who I have to thank for my 2016 Subaru Impreza. At the time of stopping in, I was deciding between leasing a Kia Soul and an Impreza of some kind. Rich did not have the typical salesman's 'edge'. I never felt pressured or roped into any service or package I did not want; all options and packages were run through very clearly and in no way demandingly. Rich's kindness, friendly demeanor, and excellent explanations of everything in the process pushed me over to the Subaru side (granted, the test drive helped a lot, too!). From driving my Chevy onto the lot to driving off it in my new Impreza, I really was quite satisfied with all aspects of the car buying process. To top it off, the dealership is really lovely inside - everything was clean and maintained on the showroom floor. The lot is a bit weirdly laid out, but there's not much one can do about that. As far as cons go, I can't say there were many. I had an issue interfacing my (oldish) phone with the Bluetooth/Subaru Starlink technology in my new car, but Rich and one of the service crew members took quite a bit of time trying to help me set it up. I never once felt intimidated or pressured along the way. It was a great experience - and now that my mom has test driven my Impreza, I may be sending her Baierl's way to get her own.
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