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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2013-01-01 00:00:00 (xsd:dateTime)
itemReviewed	Via Brasil Steakhouse on South Fort Apache and Charleston
http://www.openvoc.eu/poi#funnyReviews	2 (xsd:int)
rev:rating	2 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	2 (xsd:int)
rev:text	They only get 2 stars because the owner needs to learn some serious people skills! I have eaten there twice, the first time was on a week night and there were only about 8 tables seated. Everyone bent over backwards for us, which I expected because they had the time to do it. We liked it so much that we decided to book their New Year's Eve Party. We were 5 minutes late to our 10:30pm reservation and then stood for almost 10 minutes waiting to check in because a large party was standing in the entryway. The hostess (turned out to be the owner) saw us standing there and ignored us. When we finally got to check in she told us that they had given our table away so we now had to wait. After waiting 10 minutes I asked how much longer it was going to be because we had been told the food service stopped at midnight. I couldn't understand her answer because the DJ music was so loud. When I told her this she started screaming at me that I could stop yelling at her and that if we didn't like it we could walk out because she didn't need people like us. When I tried to explain that I was speaking loudly because of the music she cut me off and screamed at me some more. The other hostesses and guests were in shock. So I decided to ask her name. Her answer was that she was the owner and I could call her the owner or I could get out. Since there were no other options for dinner at that point I asked how long it was going to be and she said she had to find somewhere to "put us". We were finally seated last after she seated 6 groups that came in after us. We reached our table at 11:05 and then sat for another 5 minutes before anyone came to the table. There were at least 5 open tables in the section we were in so it was pretty clear there shouldn't have been a problem "finding somewhere to put us". The hostess who did seat us apologized repeatedly for her behavior and said she was sorry there was nothing she could do. It was clear from our conversation with her and other staff during the night that outbursts like this are a regular occurrence and the staff are used to trying to make it up to guests who do stay and eat. I guess it should have been a warning when I saw her grabbing party favors out of a guest's hand and yelling at the woman that she could only have 1 item per person. Our server was wonderful once he realized we were his table. However it was clear the staff bringing the meat around had no idea how to navigate a full restaurant. My plate was constantly empty and we spent half the night craning our necks trying to find the closest meat server. The salad bar was the usual which surprised me for a party that they were charging so much extra for. It is tiny compared to other Brazilian Steakhouses we have been to and both times they have hit a big pet peeve of mine. They put the salad dressing in front of the tray of salad so lettuce drops into it during the night. By the time we got to the salad bar the dressing was full of lettuce, which is a health code violation. It has happened both times we have eaten there, so it is clearly not something they care to keep neat. The meats were so salty that I had to ask for center cuts. And after being promised they were serving food until 1am, they stopped bringing meat around at midnight. They put out a dessert buffet at midnight. By 12:20 there were about 20 items left and they were all stale like they had sat out all day before being served. The worse part was they didn't have any more so several people didn't even get dessert which was included in the higher price for the party. We finally had to ask for more fried bananas. Once the server realized we hadn't gotten any dessert he brought us something from their regular menu. The last thing that bothered me was on the check. The check had been rung up under a different server's name. When I asked about it we were told that our server was the "second" on a team and the name was the "leader" of the team. I asked where the leader was, and was told she had already left the floor for the night. I thought it was tacky that I was expected to tip a "team" of servers when only one person had spoken to us all night. I am not talking about leaving the bussers and such out. I don't think someone who never even spoke to me should get a tip from me. Especially someone who has already gone home even though we are still seated. We won't be going back unless someone else is buying for certain. If you do go, make sure it is on a slow night so you get good service and pray you don't cross paths with the owner.
http://www.openvoc.eu/poi#coolReviews	1 (xsd:int)
rev:reviewer	Kim

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