I am also surprised by the negative reviews on this restaurant. I was taken here for my birthday meal. I read the reviews before I came here but decided to give it a chance anyway. I am happy I did.
Upon arrival, the host sat up promptly in a booth. Our server was at our table before the host walked away. He kindly introduced himself and wrote his name, Cam, so we would remember it. He was very friendly and kept check on us the entire time we were there. Out drinks and bread came out promptly as did our salads. Our orders came our promptly and correct. The food was as good as chain Italian food gets. It met my expectations. The restaurant seemed to be clean(even the restrooms) and the staff seemed to care.