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  • The hotel and check-in staff are excellent but the Encore pool and cabana situations have deteriorated. The cabanas are worn and the furniture is extremely beaten and chipped. We also had left over trash (a straw and a beer can) in ours. While I realize it's a club at night that contributes to wear and tear, the $300/day charge (not including drink and food service) was very excessive given the quality of the experience. We also heard a group complain that there was a sign disallowing European bathing due to a private event. [Nothing worse than checking into a hotel only to have private events limit the expected common facilities without prior notice]. Nevertheless, the private event never seemed to materialize at any point in the day. Sadly, they've also removed the fantastic "Sugar & Spice/Pizza/Dessert" cafe from the Wynn esplanade and replaced it with a Givenchy. This was a great cafe where one could have lunch, coffee, dessert, etc. away from the smoke of the casino while watching the waterfalls from the outside patio. The last day we order breakfast per room service for six am in that we had to catch a flight. Although room service had been on time before, they somehow missed us. After placing 2 calls to dining services, it finally arrived at 6:30 as we were about to head out the door. No new shows here. We saw Danny Ganns (he was the greatest!) and Beyonce here. The Wynn desperately needs some new artists, if only for special events. Curiously, although we've been to the Encore several times since opening and they still ask us at check in if we've visited before. Also, at check out no one asked us how our stay was. Unfortunately overall, the quality of the stay has gone done a notch.
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