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| - On April 7 at about 6:46PM I had ordered a pizza (large thin crust pepperoni + 1/2 mushroom) from the 24th St/Baseline Rosatis. I have been ordering from that store for about 2 years, prior to that the Rosatis on 40th St/Thomas (a FAR superior store, I wished I still lived in their delivery area!). at 7:59 on the 7th, I called to ask how long it would take and was assured it was on it's way. At 8:14 I called back and was again to;d that the pizza was not only on the way, but hadn't been put into the oven until 15 minutes prior to leaving. at 8:21 I called back to tell them to cancel the delivery and the charge to my card. It was during that call that the driver showed up with the pizza. He is known to me, delivering to us regularly, and was embarrassed to be there so late. The 'manager', a male who I did not get a name for offered me a "discount" I told him I did not want the pizza, nor the charge. We ended the call there, and I told the driver I was sorry, but he would have to take the pizza back. He told me to keep it anyway, as they would "just throw it away" back at the store. What he left I took a picture of, as it is the WORST pizza I have ever gotten from Rosatis. When I called back to let them know what had been left, I talked with a female manager who would not give me any corporate or owners contact to vent my complaint, but did offer me a "Free" pizza to replace the bad one I had been delivered, and to cancel the order from the store record so there would be no charge that night.
So, tonight, 17 April, I decided to use the credit, and at about 7:00 called, and after getting busy signals twice, talked with a 'manager' who said her name was Myra. I told her I would like a thin crust, pepperoni & i/2 mushroom pizza, and that I should have a credit. I thought things had gone south on the 7th, but tonight, Myra told me not only did I not have a credit, but accused me of threatening her in order to get a free pizza, because I told her I had a picture of the bad pizza.
WORST Rosatis EVER!!
I wish I could post the picture to Yelp, you wouldn't eat there again either.
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