| rev:text
| - Honestly, I'm really sorry I have to write a negative review of this company. I wanted to do business with them and thought I had found the answer to my landscape woes.
I met with Jose, and he provided me with a proposal of $80 per month for maintenance. I was interviewing other providers at the time, so I ultimately called back to accept his offer. At that time, I also told the company I needed an emergency sprinkler repair and asked if they could come out right away. We scheduled an appointment via email (I have a crazy schedule and it's easier for me to respond that way). I asked for 9am and got a response indicating that Jose would be at my home between 9am and 10am.
Since I had already met Jose, I wrote back saying that I might not be available, as I would have to leave shortly after 9am (remember, I asked for 9am sharp, not an hour window), but that the other resident of the home could meet with him. Fifteen minutes prior to the appointed time, I received an email saying that the appointment was cancelled because I may not be there.
Again, I had already met with Jose. I had agreed to their terms. I would have paid anything they wanted for the sprinkler repair, as I don't have time to interview a lot of contractors. Also, I had juggled my schedule so I likely WOULD have been at the appointment.
To cancel at the last minute like that is highly unprofessional. There was no reason Jose couldn't have dropped off the paperwork for me to sign, as I could have driven it to their office later that SAME DAY (they are literally just up the street from me). It left me in the position of having to find someone else right away after I thought I had the leak problem addressed. This wasn't just a minor leak, by the way. It was a GEYSER! I worked hard and paid a lot to save my landscape, but I certainly can't water it when I'm also irrigating the street, sidewalk, top of my tree, passersby, etc.
To top it off, instead of apologizing and trying to win back my business, the office employee (who, by the way, will literally laugh at your concerns) continues to antagonize me.
I would steer clear of these guys. I actually work with homeowners selling high end home improvement products and services. I know quality homeowner service, as I provide it daily. These guys shouldn't be working with anyone, much less homeowners who expect high quality service.
I hope they can improve and learn from this experience rather than berate additional customers who don't agree with their purported "business model."
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