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  • I hired Molly Maid to perform a thorough cleaning of the home I just purchased last week. When I called, the gentleman on the phone asked sq. footage, how many bedrooms/bathrooms. 1,692, 3, 2. He responded that 2 people would be dispatched and it should take them about 2 hours. I conveyed that I would like everything cleaned as well as the oven. He stated that it was not problem. When the ladies arrived, I showed them around (specifically the oven.) They said O.K. and went to work. I left as I had to prepare for my move into the home the next day. Upon my return the following morning, the oven had not been touched, the floor in the master shower was filthy and the back counter up the kitchen wall had grease all over it. Then the bill, $500.00! I was astounded. It took them 5 hours to clean a completely empty house and not do the things I had specifically requested. I called and conveyed my displeasure and provided pictures. I received a call from a Kate. She stated that they could not clean the oven (never stated why) that they could not clean the back counter as it was Corian and they did not have the appropriate cleanser for Corian and offered no explanation as to why the shower floor was dirty. When I asked why no one stated that they could not clean the oven or the back counter (I had specifically mentioned it on the call when I set up the appointment) again, she had no explanation. She was uninterested in facts. I was mystified as to why she called at all as she was defensive and had no intention of making any concession of any kind. I hung up the phone. I will never utilize this service (poor/expensive service) again and strongly urge you to consider another cleaning company.
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