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| - We did not experience the troubles that other people here have. We arrived, provided ID, were told which tower we would be staying in, valet parked the car, and checked in all within about 15 minutes. Everyone we came in contact with was polite and helpful, but this is MGM's staff. Upon check-in we were cautioned to not touch anything that had been provided with the room as we would be charged for it by Jet. We were also informed that and room service or problems and concerns we had would have to be addressed directly with Jet.
The room itself was great, but as it is an "owned" room, it could use some attention. I'm sure it was awesome when it was new, but now several things have fallen into disrepair. The carpet is very worm, and torn in a few places. The upholstered chairs are in desperate need of cleaning and missing some buttons and all the furniture is chipped. However, all in all, we'd come back. Based on the additional fees we paid to Jet, we'd probably just book directly with the hotel next time though.
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