We've been dealing with another "vespa mechanic" and were tired of the runaround. This is the ONLY authorized Vespa dealer in Toronto. Meaning - they are the only ones who can get authorized parts that have a one year warranty. So when I've had parts 'replaced' at other shops... where did they come from? Lou is informed, friendly, is happy to answer any questions and truly does good work on the bikes. Don't waste any more of your money dealing with the other guys. Vespa West is the real deal. I'm so glad we found them! Finally! A trustworthy mechanic! Thanks Lou!