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| - Awful Experience Continues...
We went to the Macy's Furniture store and found a couch and 2 chairs that we loved and they were having a great sale on. We ordered the pieces on 10/10/16 and were told they were special orders and that they would be made and delivered the week before Thanksgiving. My wife called the week before to see if there was something we needed to do to set up delivery arrangements. We were told that our order had been CANCELLED!! No one called us to let us know and they surely didn't refund our $700 deposit. After discussing with the salesperson, they apologized, adjusted the price and told us we would have it in 2 weeks as a rush order. Again, my wife has to call them to check on the status of the delivery and finds out that the order now has been set for FEBRUARY. Again, no call from Macy's to let us know, we had to call them. We speak with the manager and he says some furniture companies shut down for the holidays and that may be why the delay. We tell them that waiting that long isn't an option for us and he tells us he understands and will cancel the order and fully refund our deposit. We are told on 12/6/16 that it will take up to a week to get our deposit back. Again, no deposit refund and my wife has to call to check. Then we are told it can take up to 3 weeks for the refund! Well, here we are, 12/29/16, past 3 weeks, and still no refund. Guess my wife is going to have to call them AGAIN to follow up.
Very disappointing process overall, even if the price is right, would not recommend purchasing from Macy's.
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