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  • Went to breakfast on a Sunday prior the first Spring Training game of the year. We had ninety minutes to eat and travel to Tempe. At the host stand the young girl told me it would be a 15-20 minute wait. I gave my boyfriend's name and last initial "Jim O" and said we'd be outside, as all of the seating inside was taken. We were the only two people outside. We passed the time talking. After 5 minutes the same host I gave our name to came outside and looked at us. "Jen B"? she asked, and I said no, Jim O. She went back inside. another 15 mins. passed and I wondered if I should have said we were Jen B. After another 5 minutes passed I went inside to find out where we were. The manager was at the stand and I asked, how long for Jim O. He looked, and said we don't have a Jim O on the list. Awesome. So we've been outside all this time and Jen B was the name the host recorded for us. She was standing right next to the manager while he explained this and never owned up to her mistake. Manager sat us along the wall, right next to the kitchen. I thought that would be a good thing as breakfast is usually served quickly. About 5 more minutes passed before the server came to take our drink order. Took another five minutes to get our food order placed - omelette for my boyfriend and a ham and egg sandwich , no cheese for me. After what felt like a long wait (at this point everything should have felt like a long wait but I had managed to keep myself calm as the time keeps ticking away and we haven't even had breakfast yet) the food was finally delivered (boyfriend said it was 12 minutes). Picked up my sandwich to eat and was surprised to find something missing - the ham. Egg on toasted bread - which I could have made at home for a lot less money and a whole lot less aggravation. When the server stopped by he offered to have it remade but at this point, the option of lingering over breakfast was used up - I had no choice but to eat what I was served. He went to the kitchen and brought me out some ham slices to add to what I was eating. He apologized numerous times (believes the kitchen misread his "No cheese" for no meat) and I told him it was fine. I really just wanted out of there. When we walked to the front to pay, the server told the manager about the mixup with the ham so he credited our drinks which was nice of him. The purpose of this review is to ask that a little more training be spent with hosts. All of this could have gone much different, if that same host who took my name scanned that list looking for the name I gave her. To go back inside and then seat someone else (who came in after I did) and let that be the end of it is completely unacceptable. I understand a busy front end (I have worked all aspects of hospitality and worked as a trainer in all FOH positions) but there is zero excuse in this case as a mere five minutes were all that passed from my initial visit to the host stand & her asking if I was "Jen B." This could have been a 5 star review of how great it was to be quoted 20 mins. and only had to wait 5.
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